These GTCS apply to the Fondation de la Haute Horlogerie (FHH) e-store.

 General

 The following terms and conditions, together with any other supporting rules issued by the FHH and made available to customers in accordance with the provisions of this agreement (collectively the "General Terms and Conditions of Sale"), shall apply to all sales of FHH products and/or services that you (the "Customer" or "you") may order from the FHH, (a foundation registered in accordance with Swiss laws and whose registered office is the Fondation de la Haute Horlogerie, Pont de la Machine 1, 1204 Geneva, Switzerland or hereafter referred to as "we" or "our"), on the Internet via the FHH e-shop website, identified by the domain names https://fhhacademy.hautehorlogerie.org or https://fhhcertification.hautehorlogerie.org (the "Website") and via any associated mobile or digital applications referring to these Conditions of Sale.
 

These General Terms and Conditions of Sale apply exclusively to sales made via the above-mentioned Website or applications (the "Sales Channels"). The FHH may amend the General Terms and Conditions of Sale if necessary, at its sole discretion.

The General Terms and Conditions of Sale applicable to any order placed on the sales channels are those in force at the time of placing the order. When you check the "I accept" box or similar box in the order confirmation section, you indicate your full acceptance of these General Terms and Conditions of Sale. If you refuse to accept these General Terms and Conditions of Sale, you will not be able to order FHH products from the Sales Channels.

Persons wishing to use the Website will also be deemed, by reason of such use, to have agreed to be bound by our Website terms of use and Privacy Policy.

Condition of purchase

Only people who

(a) are over 18 years old, and

(b) have the legal capacity to enter into contracts, and

(c) who reside at an address located in Switzerland

 May order products and/or services through the Sales Channels.
 

If you have not reached the age of majority or if for any other reason you do not have the legal capacity to enter into contracts, one of your parents or your guardian will have to place an order on your behalf, thereby approving these General Terms and Conditions of Sale. Any orders placed in violation of this clause shall be deemed null and void.

By placing an order through the Sales Channels, you represent and warrant that you are a customer and end user in good faith and that you will not otherwise deliver, sell or distribute FHH products and/or services, nor will you purchase FHH products and/or services for resale. If, despite our efforts, the product and/or service is no longer available or if FHH has valid reasons to believe that an order has been placed in violation of these General Terms and Conditions of Sale, then FHH may refuse the order.

Availability and quantity of Products / Services

 All orders placed on the Sales Channels are subject to availability and the consent of the FHH.
 

The FHH reserves the right to change the selection of products and/or services offered on the Website and may, in particular, occasionally limit the quantity of FHH products and/or services which may be ordered by a Customer during a single purchase transaction.

The products/services pages of the website will provide you with information about the products and/or services currently offered for sale through this channel. Please note that only products and/or services with a "Register" button can be sold through the Website.

Account registration; personal information

 In order to place an order on the Sales Channels, you may be asked to register and create your online account. To register, you will need to provide valid and up-to-date personal information, such as your first and last name, telephone number, physical and e-mail addresses, and confirm that you are of age and are acting in good faith.
 

Once you have registered your account on the website, you will receive an e-mail that will allow you to access your account on the website and create a permanent account login and password. You may also receive a second email summarising the personal information you provided during the registration of your online account. It is your responsibility to ensure the confidentiality and security of your password and access to your account at all times. The FHH will not be held liable for any fraudulent use of your account resulting from third party access and use of your password and login to your account.

We may from time to time change the information necessary to place a new order or to register accounts. These changes will be posted on the website. Please refer to our Privacy Policy.

If you wish to change your personal information and data on the Website, please log in to your account and update it directly on the Website. Furthermore, in the event that the FHH has reason to suspect that a third party has misappropriated a Customer’s registration, password and/or account login, the FHH will immediately cancel and terminate that account and notify you of termination by email. 

Please refer to our Privacy Policy where you will find detailed information about how and how long we may use or retain your personal information and conversation records.

The FHH takes administrative, technical and physical precautions to protect your personal information from loss, theft or misuse, as well as from unauthorised access, disclosure, alteration and destruction. The FHH uses "Secure Sockets Layer" (SSL) Internet security encryption on all of its web pages on which personal information is collected.

We will do everything we can to protect your personal information throughout the online sales process. However, we cannot guarantee the integrity and security of the data you communicate through the Sales Channels and cannot be held liable for any damage or loss resulting from the use of the Internet, for example in the event of piracy. For more information about our terms of use and protection of your personal information, please consult our Privacy Policy.

Orders

If you wish to place an order on the Sales Channels, your order will be processed as follows: once you have selected a product and/or service, please click on the "Register” button or, for FHH Certification, please email fhhcertification@hautehorlogerie.org and we will send you the PayPal link. You will then be redirected to the PayPal website to pay for your purchase online according to PayPal's terms and conditions.

When you place an order through the Sales Channels, you warrant that all personal information provided to FHH is true and accurate. The FHH or its third party providers may collect additional personal information at that time for security and fraud prevention reasons. Please refer to our Privacy Policy where you will find detailed information about how and how long we may use or retain your personal information.

PRICES, TAXES AND DELIVERY CHARGES

The prices shown on the products and/or services pages include VAT and/or any other taxes.

The FHH reserves the right to change prices at any time without notice. The price of a product or service displayed on the website, at the time the FHH provides you with an Order Confirmation, will be honoured by the FHH.

CUSTOMER VERIFICATION AND CONFIRMATION

We recommend that you carefully check all the details of an order before sending it to the Website, including, without limitation, the information specific to each sale.

Once you have fully verified your order, please first click on the box next to "I have read and I accept the general terms and conditions of sale" to indicate your acceptance of these General Terms and Conditions of Sale and then click on the "Register" button to proceed with payment.

Notwithstanding anything to the contrary herein, the FHH reserves the right to refuse, cancel and terminate orders at any time for legitimate reasons. For example, the FHH may refuse, terminate or cancel your order in the event of an ongoing dispute regarding the payment of a previous order or if the FHH suspects an attempt at fraud or any other kind of violation of these General Terms and Conditions of Sale.

PAYMENT

You will be able to pay for your order via PayPal as indicated on the website.  

The total amount of your purchase may be charged after placing your order. Pre-payment will not affect your legal rights under these Terms and Conditions of Sale (including, for example, any right to a refund). If we cannot meet our shipping and/or delivery obligations set out below, we will not notify you by e-mail and we will refund the previously-made payment without undue delay.

ORDER CONFIRMATION BY FHH

Your order can only be accepted once payment has been confirmed by PayPal.

The Order Confirmation constitutes the acceptance of your order by the FHH, indicating the existence of a legally binding sales contract and will be sent to you by e-mail.

The FHH will retain information on all orders in accordance with the requirements of applicable laws.

SHIPPING POLICY

Deliveries, if applicable, may only be made in Switzerland.

INVOICES

Following the confirmation of the order given for products or services on the website, you, as a customer, can request an invoice from the FHH. Your request must be emailed to the FHH.

CONSUMER'S RIGHT OF WITHDRAWAL

You have a right of withdrawal within 14 days of purchasing a product, without having to give a reason. The withdrawal period expires after 14 days from the receipt by you, or by a third party indicated by you, of the product ordered. With regard to services, such as face-to-face training, you also have a right of withdrawal within 14 days without justification, provided that the training takes place on a date later than this period of 14 days. The withdrawal period expires after 14 days from the date of your receipt of the product or service ordered.

With regard to FHH Certification, no right of withdrawal is provided.

In order to exercise this right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g., a letter sent by postal mail or e-mail).

In case you exercise your right of withdrawal, we will refund all payments collected as soon as possible after we are informed of your decision to withdraw.

We will make this refund using the same payment methods you used for the original transaction. In all cases, you will not have to pay any fees resulting from such a refund.

We may refuse reimbursement until we have received the unused products. 

You will return the products to us as soon as possible and in any event not later than 14 days after you notify us of your withdrawal from this contract. The deadline is met if you return the products before the 14-day period expires.

The Customer will be liable for any decrease in the value of the product if it has been used. 
 

RETURN PROCESS

Products purchased from the website can be returned to the following address: Fondation de la Haute Horlogerie, 1 Pont de la Machine, 1204 Geneva.

To facilitate the return process, please follow the steps outlined below.

First, you must inform us of your decision to withdraw by an unequivocal statement (e.g., a letter sent by postal mail or e-mail) and then return the product to the above address.

Upon receipt of a returned product, the FHH will verify that it complies with these General Terms and Conditions of Sale and, if applicable, will proceed with the refund.

FHH products must be returned new and unused.

The transportation costs for the return will be at your own expense. 

ACCURACY OF PRICES AND PRODUCT DESCRIPTIONS

While the FHH strives to verify the accuracy of information published on the website, in advertisements, or in catalogues, it does not provide any warranty, express or implied, regarding the accuracy, reliability, and completeness of such information.

FINAL CLAUSES

Information and complaints. In the event of a complaint, please contact the FHH at the following address: Fhhcertification@hautehorlogerie.org or fhhacademy@hautehorlogerie.org. For further information or complaints, you can also contact the FHH at the telephone number and e-mail address listed on the Website.

The entirety of the contract. The General Terms and Conditions of Sale, including the policies attached hereto (e.g. our Privacy Policy) constitute the entire contract between you and FHH concerning your purchase of FHH products or services through the Sales Channels, and supersedes all prior general terms and conditions of sale.

Severability. In the event that any provision of the General Terms and Conditions of Sale is deemed to be partially void or unenforceable by a court, for any reason, it would be void or unenforceable solely to that extent, and the validity and applicability of the other provisions of the General Terms and Conditions of Sale would not be affected.

GOVERNING LAW

These General Terms and Conditions of Sale shall be governed by and construed in accordance with Swiss law, without reference to any provisions concerning a possible conflict of laws and excluding the Convention on the International Sale of Goods (CISG).

COMPETENT COURTS

Any dispute arising out of the interpretation and/or execution of the General Terms and Conditions of Sale shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland. The parties may, of course, attempt to amicably settle any dispute or disagreement that might arise out of the General Terms and Conditions of Sale.